“Hospitals are the most complex organizations that human have devised” , Peter Drucker.

The first rule : Hospitals are built “for doctors, nurses & technicians” who work there to treat their customers “the patients and the attendants”.

Complexity : There are too many people taking decisions and every doctor and nurse is a separate decision center.They do not follow any system of hierarchy and the system exist with others following them.

  1. Timely communication is the key.
  2. Hospital communication is not necessarily dependent on hospital resources.
  3. Departments and its interdependence
  4. Infection control – Clean and dirty flow
  5. Controlled environment : Different temperature zones in “one” room.
  6. Patient services are not straightforward. There are multiple exits.
  7. Provisioning of patient care services on bed for e.g no. of elctrical points per bed.
  8. Many people are involved in patient care and hence several restriction points.
  9. Integration of technology with live processes.

Believe in yourself and have faith in your abilities. Without a humble but reasonable confidence in your own powers you cannot be successful or happy. Our greatest weakness lies in givin

 

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